These statements have not been evaluated by the Food and Drug Administration. This Product (Mas Jago) is not intended to diagnose, treat, cure or prevent any disease. All finding or facts are based on scientific paper made into layman language so there many people out there realize the potential certain plant and biodiversity bring to their best of health

The testimonials on this website are personal experiences shared by our customers and may vary from person to person. Results and effectiveness of the product or service depend on various factors, including individual usage and circumstances. These testimonials do not guarantee the same results for everyone.

Effective Date: [11/12/2023]

Thank you for shopping with sprayherba.shop (“we,” “our,” or “us”). We aim to provide a seamless shopping experience for our customers. This Shipping  Policy outlines our practices regarding the shipping of products.

Shipping Policy

1. Shipping Destinations

We currently ship to locations within Malaysia. If you are outside of Malaysia and wish to place an order, please contact us at biz.smzempire@gmail.com for assistance.

2. Shipping Methods and Fees

We offer the following shipping options:

• Standard Shipping: 3-7 business days

• Express Shipping: 1-3 business days

Shipping fees will be calculated at checkout based on your location and the weight of your order.

3. Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

5. Delivery Issues

If your package is delayed or lost, please contact us at biz.smzempire@gmail.com with your order details. We will work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions or need assistance with shipping or returns, please reach out to us:

Email: biz.smzempire@gmail.com
Phone: 0196120805
Address: Bizwalk Business Center Jalan Tasik Prima 6/2 Taman Tasik Prima 47150 Puchong Selangor

Refund and Return Policy 

Effective Date: [11/12/2023]

At sprayherba.shop, customer satisfaction is our priority. This Refund and Return Policy outlines the conditions under which refunds or returns are accepted.

1. Eligibility for Returns and Refunds

1.1. Return Period

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• The item is unused, unworn, and in its original packaging.

• The item is in the same condition as when it was received.

• The return request is accompanied by proof of purchase (e.g., order confirmation email or receipt).

1.2. Refund for Ineffectiveness

If a customer uses a product for 14 days but finds it ineffective, they may request a refund. To qualify:

• The customer must provide evidence of consistent use as per the product’s instructions.

• The refund request must be submitted within 30 days of the purchase date.

1.3. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Perishable goods (e.g., food, flowers)

• Customized or personalized items

• Items marked as final sale

• Downloadable software or digital products

2. Return Process

2.1. Initiating a Return

To initiate a return, please contact our customer service team at biz.smzempire@gmail.com with the following details:

• Your name and contact information

• Order number

• Reason for return

2.2. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure safe delivery.

3. Refunds

3.1. Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days of receipt of the returned item.

3.2. Refund Method

Refunds will be issued to the original payment method. If the original payment method is unavailable, store credit may be offered as an alternative.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. Provide photos of the damaged or defective item for verification. We will arrange for a replacement or refund at no additional cost to you.

5. Exchanges

We accept exchanges for items that meet the return eligibility criteria. To exchange an item, please contact us with your request. If the desired item is out of stock, we will issue a refund instead.

6. Policy Updates

We reserve the right to update this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

7. Contact Us

If you have any questions or need assistance, please reach out to us:

Email: biz.smzempire@gmail.com
Phone: 0196120805
Address: Bizwalk Business Center Jalan Tasik Prima 6/2 Taman Tasik Prima 47150 Puchong Selangor

Effective Date: [11/12/2023]

Welcome to sprayherba.shop (“we,” “our,” or “us”). Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website sprayherba.shop (the “Site”). By using our Site, you agree to the terms outlined in this policy.

1. Information We Collect

1.1. Personal Information

We may collect personally identifiable information (“Personal Information”) that you provide directly to us when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact us for support or inquiries

Examples of Personal Information we collect include:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment details (e.g., credit card information)

1.2. Non-Personal Information

We may also collect non-personally identifiable information when you visit our Site. This includes:

• Browser type

• IP address

• Pages viewed

• Time spent on the Site

• Referring URL

We use cookies, web beacons, and similar tracking technologies to collect this data.

2. How We Use Your Information

We may use your information for the following purposes:

• To process transactions and fulfill orders

• To improve our website and customer service

• To send marketing emails and updates (with your consent)

• To respond to inquiries or customer service requests

• To detect and prevent fraud or security breaches

3. Sharing Your Information

We do not sell your Personal Information. However, we may share your information with third parties in the following situations:

• Service Providers: We may share information with vendors who help us operate our Site, process payments, or deliver orders.

• Legal Obligations: We may disclose information if required by law or to protect our legal rights.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

4.1. What Are Cookies?

Cookies are small files placed on your device that help us improve your browsing experience.

4.2. Types of Cookies We Use

• Essential Cookies: Required for the Site’s functionality.

• Analytics Cookies: Help us understand how visitors interact with the Site.

• Advertising Cookies: Used to deliver relevant ads.

4.3. Managing Cookies

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, disabling cookies may affect your ability to use certain features of the Site.

5. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

• Access: Request a copy of the data we hold about you.

• Correction: Request corrections to inaccurate information.

• Deletion: Request that we delete your data, subject to legal and contractual obligations.

• Opt-out: Opt-out of receiving marketing communications.

To exercise your rights, please contact us at biz.smzempire@gmail.com

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before submitting any information.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe we have collected such information, please contact us to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on the Site. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: biz.smzempire@gmail.com
Phone: 0196120805
Address: Bizwalk Business Center Jalan Tasik Prima 6/2 Taman Tasik Prima 47150 Puchong Selangor